I met the whole sales team of an international company few days ago and I've been very impressed to see how they were scared about the idea of blogging.
6 people were attending the meeting which was dedicated to the launch of a user club and it's blog. We were trying to recrute some sales people to animate part of the blog through a specific category in which they could give tips, orientation, news to their client on the way they could improve their use of the product this company is selling through the world.
The first reaction of the sale team was negative, as they are afraid to see their client talking about prices or problems they might have when using company's product, rather then sharing together feedback that might be much more constructive and usefull for the sale team itself.
What better CRM tool can we provide than a blog to get immediate inputs, feedback from users ? If a company has to choose one single kind of public to talk to , who should it choose ? Client of course. And who speaks to the client: sales team.
Did you already face some similar issue ?
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