SFR is not respecting it's delay

I ordered a new phone on SFR's online shop as I need a new mobile especially for moblogging... After following the different step of the order, I received several emails, the last one confirming my order was proceed and announcing a delay of 5 business days for delivery.

This was the 18th of august, we are now the 29th and I still didn't get anything, the online tracking tools are saying that the order has been approved, nothing more.

So SFR, are you building it or what ?

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